Complaint Procedure

When there is a complaint about a Family Child Care Provider, the call is transferred to the Family Child Care Department for immediate response.

If the complaint is about a day care center, summer program or after care program, the caller is instructed to call Office of Licensing at (609) 987-2027 Monday thru Friday, 9AM to 5PM.

If the complaint is regarding CCR & R staff, the caller is instructed to call the CCR & R Supervisor at (973) 744-4050.

If the complaint is regarding Voucher Operations (NJCK, WFNJ, Kinship) staff, the caller is instructed to call Voucher Operations Supervisor
at (973) 297-1114.

If the complaint is regarding the Child Care Health Consultants, the caller is instructed to call (973) 744-4050.

For all complaints indicating child abuse and neglect, the caller is instructed to call the CHILD ABUSE HOTLINE, 800-NJ-Abuse (800-652-2873)
If the caller is unwilling to call the hotline, the counselor will inform the caller that it is her/his responsibility to take the information given to them and call the hotline to inform the investigators about possible abuse and/or neglect.

Complaints regarding CCR & R are recorded by the department supervisor on an intake form and filled in a complaint log. This log contains both provider complaints as well as staff complaints. Staff complaints are handled by the supervisor, who in turn makes a recommendation to the HR supervisor. This information is included in the complaint intake form. The outcome may include but not limited to additional training, disciplinary time off and/or termination of employment.

Programs for Parents is designated as the Child Care Resource and Referral Agency for Essex County by the NJ Department of Human Services, Division of Family Development. The major funder of Programs for Parents is the State of New Jersey.